Resume
Instructional Designer
Infinity Energy
May 2023 to Present
Training Specialist
Motional
November 2022 to May 2023
Instructional Designer
Insurance Technologies
April 2022 to August 2022
Supported the engineering and sales team by developing a certification program for SaaS clients.
Maintaining HTML code for LMS, general troubleshooting with specific web issues.
Lead ID initiative on the implementation of mobile consumer application featuring intuitive biometric technology.
Worked with Subject Matter Experts in the insurance and tech industry to develop curriculum objectives.
Enhanced learner experience by migrating instructor led modules and video to an online LMS platform.
Facilitated training on SaaS software for internal employees.
Freelance Instructional Designer
Tumblr
October 2021 to March 2022
Enhancing learners' performance through the development of skills checks, role activities, drill activities, simulations, and gamification learning experiences.
Conducting analysis to develop training resources while prioritizing, coordinating, sourcing and managing multiple projects.
Designed and wrote technical guides on platform UI for end users.
Designed product walkthrough graphics for desktop and the mobile app
Tailored instructional tips to new and existing users on the platform
Copywriter
Nike
Los Angeles, CA
May 2021 to September 2021
Worked with product designers, producers, and students to create a video about Serena Williams' design program.
Organized interviews and visuals about the program into content shared across NIKE's social media and online store.
Instructional Designer
Google
Mountain View, CA
January 2016 to July 2016
Developed online training courses for Google technical support employees.
Managing over 50 online class deliveries including employee onboarding, technical software training, and customer support procedures.
Updated performance objectives and assessments in Gmail, Google Drive, and Google Maps training.
Designed instructor led courses for Google Workspace support team.
Worked with product engineers to convert troubleshooting procedures into online job aids.
Instructional Design Consultant
PG&E
San Ramon, CA
January 2015 to February 2016
Developed 6-week compliance training for gas leak surveyors.
Used in field footage to capture real-world examples of gas leak surveyors for the development of scenario-based learning and real-world work experiences.
Designed web based and instructor led modules.
Worked with subject matter experts to align training with updated state regulations.
Increased training efficiency by migrating existing courses into a single CMS.
Skills
Instructional Design
Articulate Rise
Articulate Storyline
Adobe Creative Suite
Graphic Design
Motion Graphic Design
Education
BA Critical and Visual Studies
Pratt Institute
New York, NY
2009 to 2013