Sentiment Conversion Case Study

This training uses case studies to teach Google Help Employees how to properly identify and tag customer sentiment on Twitter. Learners benefited from the use of real world customer support interactions. Each case study prompts learners to identify the customers interact with the agent. They are then asked to determine the correct tag. Each case study provides feedback on the reason behind the correct sentiment tag.

Google Drive Simulation

This module uses interactive simulations to train employees on how to use Google Drive, based on company policies. Learners begin by understanding how following best practices increases company security. They then complete a series of interactive simulations to demonstrate how to request and allow access to Google Drive documents.

Gmail Gamification

I used gamification strategies to create an online course on Gmail tips. The training teaches employees how to avoid Gmail storage capacity limits, add additional accounts, and organize their account. Once a learner completes an area of the city, they receive an award that gives them access to another area of the city. This strategy encouraged learners to approach the training in a non linear way, which encouraged exploration.

Instructional Video